911 Dispatcher/Communications Technician

Primary Focus: **This position communicates with safety, other City personnel, and partnering agencies that fall under the Northwest Regional Emergency Communications Center (NRECC). Work involves receiving, prioritizing, transmitting, and recording data, communications, resources, and requests for assistance. The incumbent must model the following established core values: Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude, Dedication to Service, Professionalism, and Commitment.****The Northwest Regional Emergency Communications Center (NRECC) is the primary public safety dispatch center for the City of Dublin, City of Hilliard, City of Upper Arlington (police and fire), City of Worthington (police and fire), Washington Township, and Norwich Township. Located inside the Dublin Justice Center, NRECC was formed in October 2013 when Dublin began providing dispatching services for Norwich Township Fire and became the primary 9-1-1 answering point for all of Hilliard. Dispatching for Hilliard Police started in January of 2014. Upper Arlington fire joined in October 2017 and Upper Arlington Police in January 2018. City of Worthington Police and Fire joined in 2020. The nature of this work requires that candidates work irregular hours which include nights, weekends, and holidays. Assignment of shifts is based upon seniority.First Shift: 6:45 a.m. to 2:45 p.m.Second Shift: 2:45 p.m. to 10:45 p.m.Third Shift: 10:45 p.m. to 6:45 a.m.**The City of Dublin offers advanced step placement for those with prior dispatching experience:****2025 Wage Structure:**Step 1 - $61,424.33Step 2 - $64,879.45Step 3 - $68,334.58Step 4 - $71,789.68Step 5 - $75,628.69Step 6 - $79,467.72Candidates that are currently not working as a 911 dispatcher or do not have related experience in the field are required to complete the written examination. You can schedule to take the exam in person at one of NTN's testing locations or you can schedule to take the exam online at your convenience. Your NTN exam score will be valid for one year. **The instructions to complete the NTN written exam:**1. Applicants may register for the exam at [www.nationaltestingnetwork.com]("nofollow" tabindex="0"} You may call National Testing Network (NTN) at ... with any questions regarding scheduling your exam. 2. Be sure to select the City of Dublin as an agency to send your scores. 3. After you have completed the exam, the City of Dublin will receive your scores and passing candidates will be notified via email to self schedule their in-person interview. Please note the dates below for the rest of the mandatory steps in the recruitment process. **Deadline to take the exam: May 18, 2025Important dates to be aware of:**Application and NTN testing window:** April 14 - May 18**Panel Interviews: **June 2 - June 6**Backgrounds checks:** June 9 - August 8**Final Chief Interviews:** August 18 - 20**Conditional Offers:** August 21**Projected start date:**** September 22**Working at the City of Dublin is more than just a job -- Join the City of Dublin today! In addition to a competitive pay plan, the City offers a comprehensive benefits program for our permanent full-time employees that includes, but is not limited to, the following:**Opportunity to earn premium-free medical, dental, and vision benefitsEmployer-provided contributions to Health Savings or Health Reimbursement Account ($1875/year for single coverage, $3750/year for family coverage)Healthy By Choice Wellness Program